Terms

Article 1. Scope

These general conditions of sale govern the online sale of products on the website www.la-parenthese-enchantee.fr. They are concluded between our company whose business name is La Parenthèse enchantée, registered under the following SIRET number: 522 641 893 000 14, whose head office is located at 22, les Chiers, 23800, France, hereinafter referred to as "La Parenthèse enchantée", and the buyer, hereinafter referred to as "customer" or "buyer".
Any order on our site www.la-parenthese-enchantee.fr (hereinafter called the "site") necessarily assumes the knowledge, by the customer, of these general conditions of sale, prior to the order, and the unreserved acceptance by the customer of all their content. Validation of the order by the customer is therefore unreserved acceptance of these terms and conditions. La Parenthèse enchantée reserves the right to modify at any time and without notice the terms, conditions and mentions of these general conditions of sale and use and the legal notices. These modifications are considered as accepted without reservation as soon as the customer accesses the site, after its posting. The general conditions of sale applicable to the customer are those in force on the site, which he validated by a click when ordering. The offers that La Parenthèse enchanted presents on the site address to individuals. Any product is for personal use. The customer agrees not to sell or resell the products. Professionals should contact La Parenthèse enchantée's sales department here in order to benefit from separate contractual conditions.

Article 2. Site and products

The products put on sale are those appearing on the site on the day of its consultation
Our creations are products made by hand from original images created and designed by Nicolas Gouny.
There may be slight differences with the photographs illustrating the products. Each product is accompanied by a description and the photographs are as faithful as possible but can not ensure a perfect similarity with the product offered. Being made by the piece, the articles can present very slight differences of pearls or primer not altering the quality or the aesthetics.

The site www.la-parenthese-enchantee.fr is the property of the company La Parenthèse enchanted in its entirety, as well as all rights related thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners. However, links of the hypertext type to the site are allowed without specific requests.

The brand La Parenthèse enchantée is registered with the INPI. Images and models may not be reproduced without the authorization of the holder, in accordance with the provisions of books I, V and VII of the French Code of Intellectual Property.

Article 3. Orders

The customer must follow a series of steps specific to each product offered by the seller to be able to carry out his order. However, the steps described below are systematic:
• Information on the essential characteristics of the product.
• Choice of product, if any of its customization options.
• Registration or connection to a customer account to indicate its essential data (identification, address ...).
• Acceptance of these general conditions of sale.
• Verification of the elements of the order and, if necessary, correction of errors.
• Followed instructions for payment and payment of products.
• Delivery of products. The customer will then receive confirmation by email of the payment of the order, as well as an acknowledgment of receipt of the order confirming it. He will receive a copy of these general conditions of sale. For delivered products, this delivery will be made to the address indicated by the customer. For the purpose of successful completion of the order, and in accordance with Article 1316-1 of the French Civil Code, the customer agrees to provide its truthful identification.

Article 4. Prices and payment

4.1. Prices

The prices of the products are indicated in euros and TTC excluding postage. These prices are firm and final during their period of validity, as indicated on the site. The selling prices of the products indicated on the site do not include the shipping costs. The shipping costs, invoiced in addition, are indicated before the final validation of the order. La Parenthèse enchantée reserves the right to modify its prices at any time. The current price is the one displayed on the site at the time of validation of the order on the site by the customer.
The price is payable in full and in one payment to the order. All orders are invoiced in euros and payable in euros.
For a delivery outside the European Union, the buyer will have to pay the customs duties, VAT or other taxes due on the occasion of the importation of the products in the country of the place of delivery.
The formalities relating thereto are also the sole responsibility of the buyer.

4.2. Payment

La Parenthèse enchantée accepts payments by credit card, Paypal, credit card via Paypal and transfer.
Unpaid items are re-raised after 7 days.
After 14 days, they are put back on sale and the sale is canceled.
If you have difficulties with payment methods, please contact us.

Cards issued by banks domiciled outside France must be international credit cards (Mastercard or Visa).
Secure online payment by credit card is made by our payment provider, Payplug. The transmitted information is encrypted according to the rules of the art and can not be read during transport on the network with the 3D Secure and SSL system.
Once the payment has been initiated by the customer, the transaction is immediately debited after verifying the information. In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable.
By providing his banking information at the time of the sale, the customer authorizes the site to debit his card with the amount relating to the indicated price. The customer confirms that he is the legal owner of the card to be debited and that he is legally entitled to use it. In case of error, or impossibility to debit the card, the Sale is immediately resolved by right and the order canceled.

N.B. To benefit from the Paypal payment method, you must have an account with PayPal. In case of payment by PayPal, it is the terms of use of Paypal that apply. On the other hand, secure credit card payment via Paypal does not require the possession of a paypal account.

Important. In the case of a payment by bank transfer, the order is processed upon receipt of payment (which generates a longer period than when an immediate payment by credit card). On the other hand, the customer agrees to make his transfer within 10 days. After this period, the order is considered abandoned and the shop reserves the right to cancel.

Article 5. Shipping and delivery

5.1. Shipping's cost

The shipping costs are fixed and include a contribution to the cost of preparation, packaging and postage of products. The price varies according to the criteria detailed in the following table except for some specific products where sending Colissimo will be mandatory (posters very large format mainly):

5.2. Delivery

Orders are usually sent by post within two days after payment. La Parenthèse enchantée uses the services of La Poste. For reasons of economy, ecology and efficiency, the majority of shipments are made by simple mail, in Green Letter. If you want a tracking or a Colissimo, do not forget to select it when validating your order, these options lead to additional costs. If you want a particular service (recommended, Chronopost ...), thank you to contact us before confirming your order. Any atypical service will be billed in cash.

For our shipments, we use the regular services of La Poste Française.
In general, the delays observed from the date of shipment are:
• 1 to 4 business days for France;
• 2 to 7 business days for the European Union;
• 3 to 10 business days for the rest of the world.
These delays are indicative and do not depend on our will.
A mail is considered "lost" after 10 working days for France, 12 working days for the European Union and 15 working days for the rest of the world.
Do not hesitate to contact us on the page of your order in case of mail not received, we will seek and we will find a satisfactory solution.

5.3. Notes

• We do our best to care for shipments. If, however, an object is damaged, please contact us and send us a photo so that we can find an appropriate solution to replace or refund it.
• Purchased items are shipped to the address provided on the customer account. If you want them to be sent to another address, thank you to report it at the time of the order.
La Parenthèse enchantée can not be held responsible for the coordinates errors provided by the buyer.

Article 6. Cancellation and return conditions

The product must be returned in its original packaging before any refund or exchange.
The objects made to measure are neither exchangeable nor refundable.
Products returned incomplete, damaged by the customer or soiled are not returned or exchanged. The buyer has a withdrawal period of 14 days from the receipt of the order by hand to make a request for return of the product La Parenthèse enchantée for exchange or refund without penalty, except fees return shipping at the rate in effect on the day of shipment. According to European law, the return costs are borne by the buyer.
This period runs from the date of receipt in person of the consumer's order. If this period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next working day.
Any request for return to La Parenthèse enchantée beyond this period of 14 days for any reason whatsoever will not be accepted.

To use his right of retraction, the customer will find the withdrawal form to be attached to his return here and can contact La Parenthèse enchantée for more information by email: contact@la-parenthese-enchantee.fr or by phone 05 55 89 66 31.

The buyer must return to the La Parenthèse enchantée the items ordered, at his expense, within 14 days.
Beyond this, La Parenthèse enchantée reserves the right to refuse them.

The product must be returned to the following address:
La Parenthèse enchantée
Delphine Gouny
22, les Chiers
23800 La Celle-Dunoise
France

Returned items must be new, unused and in a state suitable for remarketing. Returned goods will be refunded to the buyer no later than 14 days after receipt of the returned goods.

Article 7. Litigation and applicable law

In the event of a dispute, in accordance with the European Online Dispute Resolution (ODR) directive of 9 January 2016, you have access to the Online Dispute Resolution (RLL) platform accessible online at the following address: http://ec.europa.eu/consumers/odr/index_en.htm

This contract is subject to French law. La Parenthèse enchantée can not be held responsible for damages of any kind, whether material or immaterial or bodily, which could result from a malfunction or misuse of the products marketed. The responsibility of La Parenthèse enchantée will, in any case, be limited to the amount of the order and can not be blamed for simple errors or omissions that may have remained despite all the precautions taken in the presentation of the products. In case of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution with the help of a professional association of the branch, a consumer association or any other advice of his choice. It is recalled that the search for an amicable solution does not interrupt the "short time" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that in general and subject to the appreciation of the courts, the respect of the provisions of this contract relating to the contractual guarantee supposes that the buyer honors its financial commitments towards the seller.

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in the one who takes the trouble to expose his situations. In case of dispute, the customer will first contact the company to obtain an amicable solution.

All clauses contained in these general conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law.

Otherwise, the commercial court of Guéret is the only competent, regardless of the place of delivery and the method of payment accepted.

Article 8. Intellectual property

All the creations and photos of the site are the property of La Parenthèse enchantée.
All illustrations are the intellectual property of Nicolas Gouny.
The copyright of the original is not transferred to the buyer at the time of sale. La Parenthèse enchantée retains all rights in all her creations, including the right to sell and / or use visuals of products sold.
The site www.la-parenthese-enchantee.fr is the property of the company La Parenthèse enchanted in its entirety, as well as all rights related thereto. Any reproduction, integral or partial, is systematically subjected to the authorization of the owners. However, links of the hypertext type to the site are allowed without specific requests.

The brand La Parenthèse enchantée is registered. Images and models may not be reproduced without the authorization of the holder, in accordance with the provisions of books I, V and VII of the French Code of Intellectual Property.

For any further information, do not hesitate to come and exchange with us.
And in case of concern, we will always try to find a satisfactory solution for all:
contact@la-parenthese-enchantee.fr

Article 9. Force majeure

The performance of the seller's obligations hereunder shall be suspended in the event of the occurrence of a fortuitous event or force majeure that would prevent its execution. The seller will notify the customer of the occurrence of such an event as soon as possible.

Article 10. Archiving - Proof

La Parenthèse enchantée will archive the purchase orders and the invoices on a reliable and durable support constituting a faithful copy in accordance with the provisions of article 1348 of the French Civil Code. The computerized registers of La Parenthèse enchantée will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 11. Customer service

For any further information, do not hesitate to come and exchange with us.
And in case of concern, we will always seek to find a satisfactory solution for all.

Do not hesitate to contact us at the following address: contact@la-parenthese-enchantee.fr or 05 55 89 66 31 (Monday to Friday from 9am to 12pm and from 3pm to 6pm).

We put a lot of heart and effort into our creations, we hope they will enchant your daily life. Do not hesitate to share your comments and criticisms (constructive), we place a lot of value on these exchanges.

See you soon

La Parenthèse enchantée