Privacy Policy and Personal Data Management

according to the General Regulations for the Protection of Data (RGDP) of May 2018


This privacy policy is intended to inform you of the manner in which we collect, use and store the data that could identify you when you use our website and the cookies we use. We invite you to read this document carefully to know and understand our practices regarding the processing of your personal data.

La Parenthèse enchantée pays particular attention to the protection of the personal data of its customers and visitors to the site and undertakes to do everything possible to protect your personal data in accordance with the European and French regulations that apply to it in matters protection of personal data. La Parenthèse enchantée, Delphine Gouny, EI, 22, Les Chiers, 23800, La Celle-Dunoise registered with the SIRET 52264189300014, responsible for the treatment of your personal data, undertakes to respect the law n ° 78-17 of January 6th, 1978 relative to computers, files and freedoms, modified by the European Regulation n ° 2016/679 of 27 April 2016 on the protection of personal data.

The information transmitted to La Parenthèse enchantée is never communicated to third parties or resold.


What data do we collect from you?

With your prior consent, when you use the Parenthèse enchantée website or when you contact us, we may collect the following data:

first and last name ;
• email address ;
• gender;
• address ;
• age / date of birth;
• password and registration date (for newsletters, online account);
• your opinion on our products, opinions and comments on our website, blog and social networks;
• payment information (when you use our secure online payment service);
• your purchase history;
• any special request you could send us or content that you wish to share;
• any other personal data that you decide to communicate to us via email, phone or social media (for example, when you want to share your questions and concerns);
• any other information relating to cookies: information about your visits to our site and your use, such as information about the devices on which you use our services or the networks from which you access our services, such as your IP addresses and your geographical location, your IDFA (identifier for advertisers), connection data (such as date, time, visit duration), the source that sent you to us and the websites consulted before your visit, types and versions of Internet browsers used, types and versions of your browser plugins, operating systems and platforms, data concerning your browsing path on our platform, including your route on the different pages of our site URL, the content you access or that you view, search terms used, download errors, c Some pages, the advertising ID of your device, interactions with the page as well as any phone number used to contact us. Among the technologies used to collect this information, we use cookies.

You have a right to access and rectify data concerning it, and can exercise this right by sending a letter, indicating your name, first name and address, to the following address: La Parenthèse enchantée, 22, Les Chiers , 23800, La Celle-Dunoise, or send an e-mail to contact@la-parenthese-enchantee.fr. You can also access your information and make the necessary changes directly on the site by logging into your personal area.

The banking transactions pass exclusively through the Stripe platform, your bank details are encrypted and are not in our possession.

For what purpose do we collect your personal data?

Order management and customer relationship

Provide customer service and management, process payments, be able to send your packages, edit invoices, delivery slips, track your orders, etc.

The personalization of our services and the messages we send you

Leave a comment and inform you of our news, present our content, inform you of our new products and services as well as special offers that we consider likely to interest you (via the newsletter in particular). The newsletter is intended to inform you of our news and promotions from time to time. You can register by ticking the box "I subscribe to the newsletter" and you can at any time stop receiving these emails through the unsubscribe links in each email.

The fight against fraud

La Parenthèse enchantée may, depending on the results of the control carried out on the orders, take security measures, in particular request for additional proof, identity documents, proof of address. These measures will have the effect of suspending the execution of the order or, if the result of the analysis does not guarantee the security of the order, cancel it.

Better target our commercial policy and improve the site and your browsing experience, especially through the use of cookies

• Analyze customers, control, improve and protect our site, products and services.
• Improve and optimize the digital experience and in particular ensure that the display of our content is adapted to your device.
• Conduct internal studies and analyzes that allow us to see how you use our site, select our products to evaluate the performance of our activity.
• Like the vast majority of merchant sites, our site uses cookies to distinguish you from other users. This helps us provide you the best experience when you browse our site and also allows us to improve our site. By visiting our site with your browser configured to allow cookies, you agree to our use of cookies.

What is a cookie ? It's a short line of letters and numbers that we keep on your browser or on your computer's hard drive. To optimize your experience on our site and make you benefit from some custom features, your computer, tablet or mobile phone must be configured to accept cookies. Some cookies are essential for the proper functioning of our site and are necessary to allow you to move on our site and use our services, for the administration of the system, to prevent fraudulent acts, to maintain your connection from one page to the next. other or so that we can remember what you have added to your basket. Traffic and performance cookies allow us to know how many users visit our site, how they arrive and browse our site, which services and pages are most visited, etc. Thus, we can improve our commercial policy but also the comfort and the quality of use of the site for our customers. We collect this information about how people use our site by using third-party technologies, including but not limited to Google Analytics and the social networking platforms Facebook and Instagram. To learn more about the data Google collects and how it's processed, check out the Google Privacy Policy. Targeted advertising cookies allow us to display advertisements on and off our website, and to collect information about your browsing habits and the use of our site in order to offer you more personalized and tailored advertising. your interests, the products and services you have viewed on our site, your navigations and the history of our relationships. When we use third parties for advertising and targeting purposes, we may disclose personally identifiable information, generic, aggregate or anonymized information about your visits and how you use our site or information. pseudonymized such as browser ID / cookie code. The third-party companies we use for targeting and advertising purposes have their own privacy policies.

You may, at any time, authorize, limit or prohibit cookies by setting your internet browser. We inform you that any setting will be able to modify your Internet browsing and your conditions of access to certain services requiring the use of cookies.

Where applicable, we accept no liability for the consequences of the poor functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their operation and that you have refused or deleted.

Note: social networks and user-generated content

The website and social networks allow users to submit their own content (reviews, comments, etc.). Remember that any content submitted to one of these media may be viewed by the public, and you must be careful about sharing certain personal data, such as financial information or your address, on these media. We do not accept any responsibility for actions taken by other individuals if you post publicly personal data on our social networks, such as Facebook or Instagram. Also, please review the privacy and privacy policies of the social media platforms you use.

Legal basis for processing your personal data and your rights

The processing of your personal data is legally justified on different occasions when you conclude a contract (by placing an order for example), that you give your explicit consent (by accepting our Terms and Conditions) or considering our legitimate interest to promote the Parenthèse enchantée as long as this interest is justified, balanced and does not undermine your privacy.

In return, you have the right:
• ask us for a copy of your personal data;
• ask us to correct, supplement, clarify, delete or limit your personal data for direct marketing or other purposes;
• ask us to transfer this data to another organization;
• to oppose the use of your data for commercial prospecting purposes.

Retention of personal data

Most data (for example your customer account information and order history are kept as long as you are an "active" customer and for a period of 3 years from your last activity (eg purchase, login to your account or the expiration of a contract or a guarantee.Your data is then archived with restricted access for an additional duration for limited reasons and authorized by the law (payment, guarantee, disputes ...). We will retain your personal data for as long as necessary to carry out the activities described in this Privacy Policy or communicated to you, or as long as the law allows us to do so.
We take appropriate physical and technical measures to prevent, as far as possible, any alteration or loss of your data or unauthorized access to it. On our ecommerce site, we manage your payment information using industry standard methods.

Your personal data is stored either in our databases in France or in those of our service providers in the European Union when possible.

Privacy of your password

You are responsible for the confidentiality of the password you have chosen to access your online account. You agree to keep this password secret and not to communicate it to anyone.

Paypal Transactions

We draw your attention to the fact that all PayPal transactions are subject to PayPal's privacy policy. Please ensure that you agree with the terms of PayPal's privacy policy if you want to use PayPal to perform a transaction on the site.

Changes to our privacy policy

We inform you that this policy of protection of personal data may be modified by us. In this case, these changes will be available on this page.


Contact

For any question regarding this privacy policy or for any request concerning your personal data, you can contact us by:
• sending an email to contact@la-parenthese-enchantee.fr
• by sending us a letter to the following address: La Parenthèse enchantée, Delphine Gouny, 22, Les Chiers, 23800, La Celle-Dunoise, France.